crickex baji Privacy Policy

This privacy policy ("Policy") applies to all users of the crickex baji platform. When you register, log in or use any service on this website, you are considered to have accepted the terms of this Policy.

crickex baji operates an online betting and casino service for Bangladeshi users. The purpose of this policy is to inform you with full transparency about what data we collect, why we collect it, how we use it and under what circumstances we may share it with third parties.

Before opening an account or using any service on our platform, you are advised to read our Terms and Conditions carefully, as they set out your rights and responsibilities in detail.

crickex baji collects data in two main ways: (a) what you provide directly, and (b) what is generated automatically through your use of the platform.

2.1 Data You Provide Directly

During registration and account management, the information you provide includes:

• Full name and date of birth (for age verification — users under 21 cannot register)
• Mobile number and email address
• Password (stored in encrypted form; we never see plain-text passwords)
• Payment details — mobile number linked to your bKash, Nagad, Rocket or Upay account
• National ID card or other identity document details (when identity verification is required)
• Any messages or information provided when contacting customer support

2.2 Data Collected Automatically

When you use crickex baji, the following information may be logged automatically:

• IP address and device identifier information
• Browser type and version, operating system
• Time of site access, duration of visit and pages viewed
• Bets placed, game preferences and transaction history
• Data obtained from cookies and similar tracking technologies

2.3 Data Received from Third Parties

Supplementary data may sometimes be collected through identity verification service providers or fraud prevention agencies. This data is used to ensure the security of your account.

crickex baji uses collected data for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Completing the registration process and verifying your account
• Processing betting, gaming and financial transactions
• Managing deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Providing customer support — via live chat and email in both Bengali and English
• Activating bonuses and promotions

3.2 Security and Fraud Prevention

• Detecting and blocking unauthorised access to accounts
• Preventing money laundering and fraudulent activity
• Preventing the creation of multiple accounts
• Blocking access by users under 21

3.3 Service Improvement

• Analysing usage patterns to improve site functionality and experience
• Identifying and resolving technical issues
• Taking usage patterns into account when planning new games and features

3.4 Communications and Notifications

• Sending important notifications related to accounts and transactions
• Sending security alerts and OTPs
• Sending promotional offers and updates if you have given your consent

crickex baji does not sell your personal data. However, data may be shared with trusted third parties in specific circumstances where necessary for service operations:

4.1 Service Provider Partners

Only the necessary data is shared with trusted organisations providing payment processing, identity verification, fraud detection and technical support. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Where crickex baji is legally required to provide data to authorities under applicable Bangladeshi law or a court order, it will do so. In such cases, only the specific data requested is provided, nothing more.

4.3 Game and Software Providers

Game studios and software providers such as Evolution, Pragmatic Play Live, JILI and PG Soft may access limited data for their own technical purposes (such as game session data). This data is not used for advertising.

4.4 Business Transfers

In the event of a future business merger or acquisition, user data may be transferred. Users will be notified in advance and the protections in this policy will continue to apply.

crickex baji uses cookies to keep the website running properly. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — the site cannot function properly without these.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: Used to understand usage patterns and improve the service.

5.2 Cookie Controls

You can delete cookies or block new ones from being stored through your browser settings. Please note that blocking essential cookies may prevent login and payment features from working correctly.

crickex baji takes multiple technical and organisational measures to protect your data:

• SSL Encryption: All communication between your browser and our servers is SSL encrypted.
• Password Hashing: Passwords are never stored in plain text — industry-standard hashing algorithms are used.
• Access Controls: Only authorised staff can access your data, and only for specific purposes.
• Security Monitoring: Round-the-clock monitoring is active to detect suspicious activity and unauthorised access attempts.
• Data Backup: Regular backups are taken on secure servers to prevent data loss.

While we do our best to ensure maximum protection, no one can guarantee 100% security on the internet. You are therefore advised to keep your password confidential and to close login sessions on unfamiliar devices.

crickex baji retains your data for as long as your account is active. After an account is closed or becomes inactive, certain data may be kept for a defined period for the following reasons:

• Financial transaction records — for the period required by legal obligations
• Information required for resolving disputes or processing legal claims
• Relevant records kept as reference to prevent fraud or misuse

Where the above reasons do not apply, data is deleted or anonymised within a reasonable period after account closure.

As a crickex baji user, you have several rights regarding your own data:

8.1 Right to Access and Correct Your Data

You can log in to your account at any time to view your stored data and update details such as your name, mobile number or email address as needed.

8.2 Right to Request Data Deletion

You may request that your data be deleted. However, it may not be possible to fully delete records of financial transactions or data retained due to legal obligations.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can opt out at any time. Transaction and security-related messages will continue to be sent.

8.4 Filing a Complaint

If you have a complaint about a breach of this policy, you can contact our customer support team 24/7 via live chat or email. Our team provides assistance in both Bengali and English.

crickex baji is strictly not intended for anyone under the age of 21. Age is verified at registration and data is not knowingly collected from anyone under 21. If there is any doubt, identity documents may be requested for account verification.

All users are encouraged to read the responsible gaming guidelines before betting or gaming on our platform — they contain detailed information on setting personal limits and playing safely.

crickex baji reserves the right to amend this privacy policy as needed. If significant changes are made, users will be notified in advance by email or via a platform notice. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions about this policy or would like to learn more about us, visit our About Us page, or check our FAQ section for general questions — you will find answers to many common queries there.

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Thank you for reading this privacy policy. crickex baji always respects your trust and your privacy.